All orders are dispatched within 24 hours Monday - Friday 8am - 5pm. Orders received before 12:00 noon are dispatched the same day. Goods are only shipped within the UK.
All orders are dispatched via Royal Mail or UK Mail/iPost Parcels and may require a signature
If a tracking # is provided by the carrier, we will update your order with the tracking information. Please note that in general ony signed for deliveries will have tracking numbers.
All post and packing is charged at a flat rate of £2.50 for orders below £20.00, over £20.00 post and packing is free.
If an item goes on back order (unavailable at time of dispatch) we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchange Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email firstname.lastname@example.org to request a return authorisation or alternatively complete the on-line returns request.
Once a return authorisation has been obtained and the goods received back we will process a refund within 48 hours, return postage will only be refunded for faulty goods.
IItem's may be returned to any of our stores with a copy of the original order.