Delivery Information

Dispatches
All orders are
dispatched within 24 hours Monday - Friday 8am - 5pm. Orders received before 12:00 noon are dispatched the same day. Goods are only shipped within the UK.

Carriers

All orders are dispatched via Royal Mail or UK Mail/iPost Parcels and may require a signature

Order Tracking

If a tracking # is provided by the  carrier, we will update your order with the tracking information. Please note that in general ony signed for deliveries will have tracking numbers.

Shipping Rates
All post and packing is charged at a flat rate of £2.50 for orders below £20.00, over £20.00 post and packing is free.

Back Orders
If an item goes on back order (unavailable at time of dispatch)  we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchange Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email sales@carmichaelsvaping.co.uk to request a return authorisation or alternatively complete the on-line returns request.
Once a return authorisation has been obtained and the goods received back we will process a refund within 48 hours, return postage will only be refunded for faulty goods.
IItem's may be returned to any of our stores with a copy of the original order.